To make these Terms of Service (the "Terms") easier to read, the pliability website, apps, the pliability streaming interfaces, and pliability-controlled social media pages and fora are collectively called the "pliability Service" or "the Services". We provide videos on demand, and you can stream them to any screen, or download them for offline use. In addition, we offer personalized content and fitness guidance to improve your experience, including showing you recommendations that might be of interest to you. By visiting, browsing, or using the pliability Service in any way, you (as a "user") accept and agree to be bound by these Terms, which form a binding agreement between you and pliability.
If you do not wish to be bound by these Terms, you may not access or use the pliability Service. Certain elements of the pliability Service may be subject to additional terms and conditions specified from time to time; your use of those elements of the pliability Service is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.
The User must read this document carefully.
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Service. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document. By using this Service, Users confirm to meet the following requirements:
Membership Age Requirement. You must be at least 18 years old, or the age of legal majority in your jurisdiction of residence, to purchase a pliability membership subscription and become a member.
pliability may, in its sole discretion, refuse to offer the pliability Service to any person or entity and change the eligibility criteria at any time. You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable to you, and the right to access and use the pliability Service is revoked where these Terms or use of the pliability Service is prohibited or conflicts with any applicable law, rule or regulation. Further, the pliability Service is offered only for your personal, non-commercial use, and not for the use or benefit of any third party.
Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by pliability or its licensors. pliability undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.
License. Subject to your compliance with these Terms and solely for so long as you are permitted by us to access and use the pliability Application and Service, pliability grants you a limited, non-transferable, non-exclusive, revocable right and license to access and use the pliability Application and Service for your own personal, non-commercial purposes, a right which may not be assigned or sublicensed to anyone. This license includes the right to view Content (defined below) available on the pliability Application and Service and the right to download one copy of the Application to any single device for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. This license will remain in effect unless and until you violate these Terms, or this license is terminated by you or pliability.
Restrictions. Except as expressly permitted in writing by an authorized representative of pliability, you will not reproduce, redistribute, sell, transfer, create derivative works from, decompile, reverse engineer, or disassemble the pliability Application or Service, nor will you take any measures to interfere with or damage the pliability Application or Service. Unless otherwise specified, copying or modifying any Content or using Content for any purpose other than your personal, non-commercial use of the pliability Application or Service, including use of any such Content on any other website or networked computer environment, is strictly prohibited. All rights not expressly granted by pliability in these Terms are reserved.
Password Sharing Prohibited. Membership is personal and non-transferable to another person. A subscriber to pliability Services may not share his or her account and/or password with any other person.
The following terms apply to any App accessed through or downloaded from any app store or distribution platform (like the Apple App Store or Google Play) where the App may now or in the future be made available (each an "App Provider"). You acknowledge and agree that:
This Application and Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.
You agree not to do any of the following:
We have the right to investigate violations of these Terms or conduct that affects the pliability Service. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
You agree to indemnify, defend (including advancement and payment of attorney fees and cost), and hold harmless pliability and its directors, officers, employees, and agents, from and against all claims, damages, losses and costs that arise from or relate to (i) your activities on the pliability Application or Service, and/or (ii) your violation of these Terms.
pliability’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
pliability reserves the right to modify the pliability Service, including, but not limited to updating, adding to, enhancing, modifying, removing or altering any Content or features of the pliability Service, at any time, in its sole discretion. You are responsible for providing your own access (e.g., computer, mobile device, Internet connection, etc.) to the pliability Service. Pliability has no obligation to screen or monitor any Content and does not guarantee that any Content available on the pliability Service is suitable for all users or that it will continue to be available for any length of time.
Pliability makes no representations or warranties:
To the extent that another party may have access to or view Content on your device, you are solely responsible for informing such party of all disclaimers and warnings in these Terms. TO THE EXTENT ANY DISCLAIMER OR LIMITATION OF LIABILITY DOES NOT APPLY, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL APPLICABLE EXPRESS, IMPLIED, AND STATUTORY WARRANTIES WILL BE LIMITED IN DURATION TO A PERIOD OF 30 DAYS AFTER THE DATE ON WHICH YOU FIRST USED THE PLIABILITY SERVICE, AND NO WARRANTIES SHALL APPLY AFTER SUCH PERIOD.
To the fullest extent permitted by law:
THE PLIABILITY SERVICE OFFERS HEALTH AND FITNESS INFORMATION AND IS DESIGNED FOR EDUCATIONAL AND ENTERTAINMENT PURPOSES ONLY. YOU SHOULD CONSULT YOUR PHYSICIAN OR GENERAL PRACTITIONER BEFORE BEGINNING A NEW FITNESS PROGRAM. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN, GENERAL PRACTITIONER OR OTHER HEALTH-CARE PROFESSIONAL. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTHCARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE PLIABILITY WEBSITE, THE PLIABILITY SERVICE, THE PLIABILITY APPLICATION, OR HEARD THROUGH THE PLIABILITY SOCIAL COMMUNITY/SOCIAL MEDIA/FORA. THE USE OF INFORMATION PROVIDED THROUGH THE PLIABILITY SERVICE IS SOLELY AT YOUR OWN RISK AND IS NOT MEDICAL OR HEALTHCARE ADVICE.
NOTHING STATED OR POSTED ON THE PLIABILITY WEBSITE OR AVAILABLE THROUGH ANY PLIABILITY SERVICE IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL OR COUNSELING CARE. FOR PURPOSES OF THESE TERMS, THE PRACTICE OF MEDICINE AND COUNSELING INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE. THE PLIABILITY SERVICE IS CONTINUALLY UNDER DEVELOPMENT AND, TO THE FULL EXTENT PERMITTED BY LAW, PLIABILITY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE. IN THAT REGARD, DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT THE HEALTH, FITNESS AND NUTRITIONAL ADVICE THAT APPEARS HERE.
You should consult a physician before starting any fitness activity, including use of the pliability Services. By using the Services, you are warranting that you are healthy enough to engage in the activities on the Services. pliability reserves the right to refuse or cancel your membership if we determine that you have certain medical conditions or that the representations set forth above are untrue in any respect.
To ensure the best possible service level, pliability reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately. Within the limits of law, pliability may also decide to suspend or discontinue the Service altogether.
Additionally, the Service might not be available due to reasons outside pliability’s reasonable control, such as “force majeure” events (infrastructural breakdowns or blackouts etc.). pliability is not responsible for service interruptions and no refund or partial refund shall be provided in the event of a service interruption.
Term. These Terms begin on the date you first use the pliability Application or Service and continue as long as you have a membership with us and/or continue to use the pliability Application or Service.
Termination. pliability may, in pliability’s sole discretion, suspend, disable, or delete your account (or any part thereof) for any reason, including if pliability determines that you have violated these Terms or that your conduct would tend to damage pliability’s reputation or goodwill. pliability may block your access to the pliability Application and Service to prevent re-registration. If terminated by pliabilitypliaibilty, you may not re-register or otherwise continue to use the Services using a new or false identification.
Effect of Termination / Account Deletion. Upon termination of these Terms all licenses granted by Pliability will terminate. The following sections survive termination:, Indemnification (Section 8), No Warranties (Section 10), Limitation of Liability (Section 11), Safety Warnings (Section 12), Intellectual Property (Section 16), Arbitration Requirement & Class Action Waiver (Section 17), Governing Law and Jurisdiction (Section 18), and all general provisions. If you cancel your membership or it is terminated for any reason, you will lose access to all on-demand content and any other Content or features provided through the pliability Application and Service. pliability, in its sole discretion, may make available a very limited amount of Content or features to non-subscribers from time to time, and any use of that Content is governed by these Terms.
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without pliability’s express prior written permission, granted either directly or through a legitimate reselling program.
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of pliability or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application and Service are, and remain, the exclusive property of pliability or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.
You further acknowledge that the pliability Service contains software and other content that is protected by copyrights, patents, trademarks, trade secrets or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed.
IMPORTANT – PLEASE REVIEW AS THIS MAY AFFECT YOUR LEGAL RIGHTS. APPLICABLE TO THE FULL EXTENT PERMITTED BY LAW.
1 . Mandatory Arbitration of Disputes. You and pliability each agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the pliability Services, Application, or Content (each, a "Dispute" and collectively, the "Disputes") will be resolved exclusively and solely by binding, individual arbitration, unless expressly provided otherwise in this Section 17, and not in a class, representative or consolidated action or proceeding. You and pliability agree that the U.S. Federal Arbitration Act (or equivalent laws in the jurisdiction in which the pliability entity that you have contracted with is incorporated) governs the interpretation and enforcement of these Terms and that
YOU AND PLIABILITY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS, COLLECTIVE OR MASS ACTION.
2 . Exceptions and Opt-out Option. The only exceptions to Section 17 are the following:
3 . Initial Dispute Resolution and Notification. You and pliability agree that, prior to initiating an arbitration or other legal proceeding, you and pliability will attempt to negotiate an informal resolution of the Dispute. To begin this process, and before initiating any arbitration or legal proceeding against pliability, you must send a Notice of Dispute ("Notice") by certified mail and email to the attention of pliability’s Legal Department at the pliability address set out in Section 22 of these Terms. For purposes of these Terms, initiating an arbitration means filing an arbitration demand ("Demand").
Your Notice to pliability must contain all of the following information: (1) your full name, address, pliability username, and the email address associated with your pliability account; (2) a detailed description of the nature and basis of the Dispute; (3) a description of the relief you want, including any money damages you request; and (4) your signature verifying the accuracy of the Notice and, if you are represented by counsel, authorizing Peloton to disclose information about you to your attorney.
After receipt of your Notice, you and pliability shall engage in a good-faith effort to resolve the dispute for a period of 60 days, which both sides may extend by written agreement ("Informal Dispute Resolution Period"). During the Informal Dispute Resolution Period, neither you nor pliability may initiate an arbitration or other legal proceeding.
If the Dispute is not resolved during the Informal Dispute Resolution Period, you may initiate an individual arbitration as provided below.
4 . Conducting Arbitration and Arbitration Rules. Any arbitration must be initiated with and conducted by the American Arbitration Association under its Consumer Arbitration Rules. The AAA Rules are available at www.adr.org. In any instance where the applicable AAA Rules and these Terms are inconsistent, these Terms shall control.
An arbitration Demand filed with AAA must include a certification signed by the filing party verifying compliance with the Initial Dispute Resolution and Notification requirements and other requirements set out in this Section 17.
If AAA fails or declines to conduct the arbitration for any reason, we will mutually select a different arbitration administrator. If we cannot agree, a court will appoint the arbitration administrator.
The exclusive venue for any arbitration shall be New York, New York, unless you and pliability agree to a different location. To the maximum amount possible, the parties agree to use remote platforms such as Zoom to conduct the arbitration.
The arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
5 . Class, Collective and Mass Action Waiver. YOU AND PLIABILITY AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, EACH OF US MAY BRING CLAIMS (WHETHER IN COURT OR IN ARBITRATION) AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, PRIVATE ATTORNEY GENERAL, REQUEST FOR PUBLIC INJUNCTIVE RELIEF, OR REPRESENTATIVE PROCEEDING. This also means that you and pliability may not participate in any class, collective, consolidated, coordinated, private attorney general, request for public injunctive relief, or representative proceeding brought by any third party. Notwithstanding this provision or any other language in these Terms, you or pliability may participate in a class-wide settlement. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND PLIABILITY WAIVE ANY RIGHT TO A JURY TRIAL.
All actions arising under and related to these Terms and/or your relationship with pliability for the pliability Service shall be governed by the laws of the State of New York, United States of America, without regard to principles of conflicts of law. You and pliability consent to jurisdiction in the State of New York for any arbitration or other legal proceeding between the parties.
You agree to make all payments to pliability in a timely manner. If you enroll in an auto-pay program for your monthly subscription, you agree to keep an up-to-date and unexpired credit card on file with pliability. In addition to U.S. mail, you consent to receive communications from pliability via email and/or text message (you agree to accept all messaging rates), regarding pliability’s Services, payments due and late payments owed, and reminders to update your credit card information. You consent to these electronic communications being sent to you without any restriction as to time of day or day of the week.
pliability reserves the right to amend or otherwise modify these Terms at any time. In such cases, pliability will appropriately inform the User of these changes. Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement. The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previous version from pliability.
pliability reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms. Provisions regarding changes of these Terms will apply accordingly. Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of pliability.
All communications relating to the use of this Application or Service must be sent using the contact information stated below.
You consent to receive all communications including notices, agreements, disclosures, or other information from pliability electronically. Pliability may communicate by U.S. mail, email or by posting to the pliability Service. For support-related inquiries, you may email support@pliability.com.
For all other notices to pliability, including legal notices, you must email notice to both:
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
Effective February 29, 2024